Are you Outsourcing Work to your Clients? Why not?
Posted on April 06, 2009 by ShootQ
Use ShootQ's Client Area to save you time while making your clients feel in control.
1) Make the Client Area your customers' best friend. Reduce your customer support burden by giving your clients access to the Client Area. ShootQ's Client Area gives your customers access to information such as correspondence, contracts, invoices and questionnaires. This minimizes "busyness" phone calls or emails, and allows your direct communication with clients to be fun. Clients will think of you as an artist and a friend, not a bill collector!
When your client books online, send them the Client Area link and security code. ShootQ includes two default email templates to help you communicate with clients. One is called "Wedding Booking Completed," and the other is called "Portrait Booking Completed."
The "Variables" included in this email template will provide your clients with instructions about logging into their account.
You can also automate this email by adding a workflow "Event" to the beginning of your shoot workflow. An "Event" that sends your customer an email with login information is included with the default wedding workflow in ShootQ. Just make sure you select the correct workflow when designing your proposal!
2) Use the Client Area to collect information and payments. The Client Area makes collecting information and payments passive. No more nagging clients to pay bills or provide info about the shoot. If the Client Area is your customers' best friend, they will do this work for you!
3) Customize the Client Area with Questionnaires. Create Questionnaires for your studio to gather specific information you need to do the job right. Collect everything from wedding day logistics to vendor info through ShootQ's Client Area!
Select from a variety of question types to gather information you need. By using "vendor questions," your clients can add vendors to your ShootQ relationships database for you!
Plus, you can add paragraphs of text above questions to give your clients instructions.
Start saving time today by using ShootQ's Client Area to outsource work to your customers! They'll appreciate feeling in control, and you'll appreciate the extra free time. What will you be doing while ShootQ (and your clients) are working for you?


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